Shipping policy
Every order is packed by hand in the studio in Shanghai. We ship worldwide with tracking.
Processing time
Orders leave the studio within [3–5] working days. Limited editions that are signed to order may take up to [10] working days; this is stated on the product page. During exhibitions and holidays we post a notice on the site if dispatch will be slower.
Rates and delivery times
| Destination | Rate | Estimated delivery |
|---|---|---|
| Mainland China | [Free / ¥ amount] | [2–4] working days |
| Hong Kong, Macau, Taiwan | [$ amount] | [4–8] working days |
| Asia-Pacific | [$ amount] | [6–12] working days |
| North America, Europe, rest of world | [$ amount] | [8–15] working days |
The exact cost for your address is shown at checkout before you pay. Orders over [$ amount] ship free to [regions].
Packaging
Prints are rolled in acid-free tissue and shipped in a rigid tube, or flat between boards for small sizes. Books are wrapped and boxed. Ceramics and original works are double-boxed and insured; we contact you before shipping to confirm the address and delivery time.
Customs, duties and taxes
Orders shipped outside mainland China may be subject to import duties and taxes charged by the destination country. These are not included in the price or shipping cost and are paid by the recipient on delivery. We declare the full value of every parcel and cannot mark orders as gifts.
Tracking
You will receive a tracking link by email when your order ships. If tracking has not updated for [7] days, write to us at [studio email] with your order number.
Lost or damaged parcels
If your parcel arrives damaged, please photograph the packaging and the item and email us within 7 days of delivery. We will send a replacement or a full refund. If a parcel is confirmed lost by the carrier, we will reship it at no cost.
Address changes
Please check your address at checkout. We can change it before the order ships; after that, we cannot redirect parcels. Parcels returned to us because of an incorrect address can be reshipped at the customer's cost.
Questions? Write to [studio email].