Refund policy

We want you to be happy with what you receive. If something is not right, write to us and we will sort it out.

Returns

You can return most items within 14 days of delivery for a refund. Items must be unused, undamaged and in their original packaging. To start a return, email [studio email] with your order number; we will reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.

Return shipping is paid by the customer unless the item arrived damaged or was not what you ordered. We recommend a tracked service, as we cannot refund parcels that do not reach us.

Items that cannot be returned

• Original artworks and ceramics, unless they arrive damaged (see below). Please enquire before buying if you have questions about size, colour or condition.
• Items made, signed or dedicated to order.
• Gift cards.
• Sale items, unless faulty.

Damaged or wrong items

If your order arrives damaged or is not what you ordered, email us within 7 days of delivery with photos of the item and the packaging. We will send a replacement, or a full refund including shipping, at no cost to you.

Exchanges

The quickest way to exchange an item (for example a different print size) is to return it for a refund and place a new order.

Refunds

Once we receive and check your return, we email you to confirm. Approved refunds go back to the original payment method within [5–10] working days. Your bank or card issuer may take longer to show the credit. Original shipping costs are refunded only for damaged or incorrect items.

Cancellations

You can cancel an order free of charge before it ships. Email us as soon as possible with your order number.

Questions? Write to [studio email].